Refund policy

Last updated: October 21, 2026

At latestnest.in, your satisfaction matters to us. We want you to feel confident when shopping with us. If something isn’t right with your order, we’ll do our best to help you with a return, replacement, exchange, or refund in accordance with this policy and applicable law.

1. Return Eligibility

You may request a return within 7 days of delivery, provided that:

- The product is unused, unworn (where applicable), and in its original condition.
- The product is returned with its original packaging, tags, accessories, manuals, and any items included with the order, where applicable.
- You provide your order number or proof of purchase.
- The return request is submitted within the applicable return period.

Some products may have specific return conditions. Please review the product description before placing your order.

Important: If your product arrives damaged, defective, incorrect, or incomplete, please contact us even if you are unsure whether the standard return conditions apply. We will review your request fairly.

2. Return Timeframe

Please submit your return request within 7 days of receiving your order.

To initiate a return, email us at ishukatoch369@gmail.com with:

- Your order number.
- The name of the product you wish to return.
- The reason for the return.
- Clear photographs or videos, if the item is damaged, defective, incorrect, or incomplete.

Our support team will review your request and provide the next steps, including return instructions and the applicable return shipping arrangements.

Returns sent without contacting us first may take longer to process. Please wait for our instructions before shipping an item back.

3. Refund Process and Timing

Once your return request is approved and the returned product is received, we will inspect the item and notify you of the outcome.

If your refund is approved:

1. We will initiate the refund using the original payment method wherever possible.
2. If the original payment method cannot be refunded, we will contact you to arrange an appropriate alternative.
3. We will process the refund within 5-7 business days after approval.
4. Your bank, card issuer, payment provider, or other financial institution may require additional time to credit the amount to your account.

For Cash on Delivery (COD) orders, refunds will be arranged through [BANK TRANSFER / UPI / OTHER REFUND METHOD] after we receive the required details securely.

Any shipping charges, COD fees, or other charges will be handled in accordance with the applicable law and the circumstances of the return. We will communicate any applicable deductions before finalizing your refund.

We will keep you informed if there is an unexpected delay in processing your refund.

4. Exchange Options

If you would prefer a different item, size, colour, or variant, you may request an exchange within 7 days of delivery, subject to availability and product eligibility.

To request an exchange, contact ishukatoch369@gmail.com and provide your order number and the details of the item you would like instead.

- Exchanges are subject to stock availability.
- If the replacement item costs more, you may need to pay the difference.
- If the replacement item costs less, the difference will be refunded or otherwise settled with your agreement.
- If the requested replacement is unavailable, we will discuss available alternatives or an applicable refund.

If an item is defective, damaged, or incorrectly supplied, we will work with you to arrange an appropriate remedy without unfairly shifting responsibility to you.

5. Damaged, Defective, Incorrect, or Missing Products

We take product quality and order accuracy seriously.

If you receive a product that is damaged, defective, incorrect, or missing parts, please notify us at ishukatoch369@gmail.com within 7 days of delivery, preferably with:

- Your order number.
- A brief description of the issue.
- Clear photographs or a video showing the product and the issue.
- Photographs of the outer packaging, where relevant.

Please keep the product and packaging until we advise you on the next steps.

After reviewing your request, we may arrange a replacement, repair where appropriate, return, refund, or another suitable resolution, depending on the issue, product availability, and applicable law.

For eligible damaged, defective, or incorrectly supplied products, latestnest.in will cover reasonable return shipping costs or arrange a suitable pickup, as applicable. You will not be unfairly charged for a problem caused by our fulfilment process or a product defect.

If the issue cannot be resolved within a reasonable time, we will communicate the available options clearly.

6. Non-Returnable Items

Certain products may not be eligible for return or exchange, except where required by applicable law. These may include:

- Personal-care or hygiene products that have been opened or used, where return restrictions are lawful and appropriate.
- Products made to order, personalised, or customised specifically for you.
- Perishable goods or items with a limited usable life.
- Digital products or downloadable items, where applicable and legally permitted.
- Products clearly marked as non-returnable on the product page before purchase, where such restrictions are permitted by law.

This list is subject to applicable consumer protection requirements. Nothing in this policy limits your rights regarding defective, damaged, misdescribed, or incorrectly supplied products where a remedy is required by law.

7. Return Shipping Costs

Return shipping costs will be handled as follows:

- Change of mind: Return shipping will be paid by customer subject to the return conditions disclosed at purchase.
- Wrong, damaged, defective, or incomplete product: latestnest.in will cover reasonable return shipping costs or arrange pickup for eligible claims.
- Exchange requests: Shipping costs will be handled according to exchange if available.
- Failed delivery or refused delivery: Any applicable charges or refund adjustments will be assessed fairly and in accordance with applicable law and the circumstances of the order.

Please do not send a return to an address that has not been confirmed by our support team. We will share the correct return address and instructions after your request is reviewed.

8. Order Cancellations

If you wish to cancel an order, contact us as soon as possible at ishukatoch369@gmail.com with your order number.

Cancellation may be possible before the order is processed or dispatched. If the order has already been shipped, cancellation may no longer be possible, and the applicable return process may apply.

If we cancel an order or are unable to fulfil it, we will arrange any applicable refund in accordance with the law and notify you of the next steps.

9. How to Contact Us

For return, refund, exchange, or product-related questions, please contact:

Store name: latestnest.in
Email: ishukatoch369@gmail.com
Phone/WhatsApp: 7710141996
Return address: [RETURN ADDRESS, SHARED AFTER APPROVAL OR AS OTHERWISE REQUIRED]
Support hours: [SUPPORT DAYS AND HOURS]

Please include your order number in all communications so we can assist you more quickly.

10. Policy Updates and Customer Rights

We may update this policy from time to time. The policy applicable to your purchase will be interpreted consistently with applicable law.

This policy is intended to make our return and refund process clear and fair. It does not remove or restrict any rights or remedies you may have under applicable Indian consumer protection laws.

Thank you for shopping with latestnest.in. We appreciate your trust and the opportunity to serve you.